How can we help you?

GENERAL

Are there Cetaphil products that are paraben-free?

Yes, here is the list of Cetaphil products that do not contain parabens:

  • Moisturizing Cream
  • Moisturizing Lotion
  • Daily Advance Ultra Hydrating lotion
  • Gentle Cleansing Bar
  • Daily Facial SPF 15 Moisturizer
  • Barrier Cream with Meadowfoam Oil
  • RESTORADERM Nourishing Moisture Wash
  • RESTORADERM Replenishing Moisture Lotion
  • DERMACONTROL Purifying Clay Mask
  • DERMACONTROL Oil Control Foam Wash
  • DERMACONTROL Oil Control Moisturizer SPF 30
  • Gentle Makeup Remover
  • Gentle Makeup Removing Wipes
  • Hydrating Night Cream
  • Daily Hydrating Lotion
  • ALL Cetaphil Baby Products
Are Cetaphil products tested on animals?

In Canada, Cetaphil products are not tested on animals.

Are your products gluten-free?

Ingredients in our Cetaphil products are not recognized gluten sources; however, Galderma does not test for trace amounts of gluten that may be present in the ingredients or as a result of the manufacturing process. Additionally, ingredient suppliers may change. If you are a celiac disease patient, you may want to consult your healthcare provider before using Cetaphil.

Do your products contain any animal-derived ingredients?

The majority of ingredients used in our Cetaphil products are from non-animal sources, with the exception of a few (example: sodium tallowate).

If you have further questions over the origin of any Cetaphil ingredients, please contact us to learn more.

Can I use Cetaphil products if I’m pregnant?

As Cetaphil® products have not been clinically tested specifically on pregnant women, please speak to your healthcare professional about whether or not you should use any Cetaphil product during pregnancy.

I have a nut allergy. Do your products contain nuts?

Cetaphil Moisturizing Cream contains almond oil and Cetaphil Moisturizing Lotion and Cetaphil DailyAdvance Hydrating Lotion contain macadamia nut oil. We use this oil because it closely mimics some of the oils found in your skin. Please note that our oil is heat-shocked to remove proteins, which are the oil fractions responsible for allergy. That being said, we realize the severity of nut allergies and leave the decision to you and your physician as to whether these products are suitable for you.

What is the difference between a “soap” and a “non-soap” product?

Soaps can be irritating to sensitive skin since they are alkaline (basic or have a high pH) and can leave a film on the skin. Non-soap bars are pH-balanced (neutral pH) and do not form films, even in hard water. So, essentially, a non-soap bar is milder.

What does non-comedogenic mean?

Non-comedogenic means the product does not clog pores.

How are the alcohols contained in Cetaphil products different from those found in other products that tend to irritate the skin?

Alcohols can be skin irritants, but only the “drying” alcohols (the most common ones are ethyl alcohol and isopropyl or rubbing alcohol). Cetaphil products contain none of these irritating or drying alcohols. The alcohols in Cetaphil are much larger molecules than the typical “drying” alcohols. Thus, the ingredients we use, such as cetyl alcohol and stearyl alcohol, tend to trap water and are moisturizing – not drying. These ingredients are part of the reason why Cetaphil is such a gentle cleanser.

What is hyaluronic acid?

It is a powerful moisturizing agent and an essential component of skin, known for its ability to retain up to 1000x its weight in water. It offers a powerful moisturizing compound ideal for normal to dry skin.

CETAPHIL GENTLE SKIN CLEANSER

What is the benefit of using the Gentle Cleansing Cloth vs. the Gentle Skin Cleanser?

Cetaphil Cleansing Cloths provide the same gentle cleansing as our liquid skin cleanser but in a convenient new cloth format. They’re great for travel or when you’re on the go!

Is the Cetaphil Bar as mild as the liquid cleanser?

No. Our bar was formulated to be mild but is not as mild as the liquid cleanser.

 

Are the Cleansing Cloths and the liquid Gentle Skin Cleanser the same formulation?

They are similar formulation, however, due to the format differences—liquid vs. cloth—additional ingredients have been added to maintain the moisture content of the cloth.

CLEANSING CLOTHS

Are the cloths antibacterial?

Cetaphil Gentle Skin Cleansing Cloths are not formulated with antibacterial ingredients.

Can the cloths be recycled?

Cetaphil Gentle Skin Cleansing Cloths are not recyclable or biodegradable and should only be disposed of in the trash.

 

Will the Cleansing Cloths irritate my eyes?

The Cleansing Cloths are Ophthalmologist tested and should not irritate the eyes.

Are the Cleansing Cloths non-comedogenic?

Yes. A comedogenic-potential clinical study was conducted on human subjects and the findings indicated that the Cleansing Cloths are non-comedogenic.

What type of skin are the Cleansing Cloths ideal for?

The Cleansing Cloths can be used on all sensitive skin types.

 

Are the Cleansing Cloths fragrance-free?

Yes, the Cleansing Cloths are fragrance-free.

What is the benefit of using the Gentle Cleansing Cloth vs. the Gentle Skin Cleanser?

Cetaphil Cleansing Cloths provide the same gentle cleansing as our liquid skin cleanser but in a convenient new cloth format. They’re great for travel or when you’re on the go!

Are the Cleansing Cloths and the liquid Gentle Skin Cleanser the same formulation?

They are similar formulation, however, due to the format differences—liquid vs. cloth—additional ingredients have been added to maintain the moisture content of the cloth.

CETAPHIL PRO RESTORADERM

Cetaphil PRO RESTORADERM Lotion is described as a "creamy lotion". Can you explain what makes it like a cream and the reasons why it is labeled as a lotion?

Cetaphil PRO RESTORADERM is considered a "hybrid" as it offers the best of both worlds; it has the moisturizing properties of a cream, but its thickness allows it to be dispensed through a pump; thus, classifying it as a lotion.

  • Lotion spreads easily on the skin, decreasing unnecessary friction
  • Absorbs easily
Is Cetaphil PRO RESTORADERM safe for infant skin?

Yes, Cetaphil PRO RESTORADERM is clinically proven to be safe for use on infant and toddler skin from 6 months of age.

What makes CetaphilPRO RESTORADERM Lotion particularly good for dry, itchy skin?

Emollient-rich formulations and innovative technologies attract water to the skin, while nourishing and protecting the skin’s natural moisture barrier.

  • Miracare technology produces a soap-free liquid cleanser that encapsulates high levels of moisturizing oils to cleanse and hydrate dry skin.
  • Patented ceramide technology helps replenish the skin’s natural oils to improve its ability to retain moisture.

CETAPHIL PRO DERMACONTROL

How does Cetaphil PRO DERMACONTROL Oil Control Moisturizer SPF 30 differ from Cetaphil Daily Facial Moisturizer SPF 15?

Apart from having a higher SPF, Cetaphil PRO DERMACONTROL offers advanced technology specific for the needs of oily, combination, and blemish-prone skin.

While Cetaphil Daily Facial Moisturizer SPF 15 remains an ideal daily moisturizer for people with normal skin, oily skin types will receive additional benefits from the use of Cetaphil PRO DERMACONTROL Moisturizer SPF 30.

What are the benefits of using both Cetaphil PRO DERMACONTROL products? Are they really better together?

While both function excellently as “stand alone” products, use of the combination will help ensure consistent outcomes. The combination of products is easy to include into a daily routine, making an ideal skin care regimen that can help relieve skin dryness, irritation, and problems frequently encountered by acne patients. Cetaphil PRO DERMACONTROL products are specifically designed to be well-tolerated for acne prone skin. Both products are designed to control oil and replenish the skin’s moisture barrier. So, by using both products, you will ensure that benefits achieved with one are maintained by use of the other.

What are the unique benefits of the Cetaphil PRO DERMACONTROL Oil Control Moisturizer SPF 30?

The product is a lightweight lotion that absorbs easily into the skin, leaving no residue on the skin’s surface. Mattifying ingredients, such as polymethyl methacrylate and aluminium starch octenylsuccinate, create a no-shine, matte appearance of the skin.

How can Cetaphil PRO DERMACONTROL Foam Wash be fragrance-free if it has a scent?

Cetaphil PRO DERMACONTROL wash has a masking fragrance listed in the ingredients. A masking fragrance is one that does not stay on the skin. Once water is used to remove the product from the skin, the fragrance also leaves the skin. It is utilized to cover up the natural smell of the ingredients in many products.

Are Cetaphil PRO DERMACONTROL products water-based?

Yes, Cetaphil PRO DERMACONTROL Oil Control Wash and Moisturizer SPF 30 are both water-based products, formulated with purified water.

Do the cosmetic benefits of the mattifying ingredients make Cetaphil PRO DERMACONTROL Oil Control Moisturizer SPF 30 more suitable for women than men?

No. These ingredients are used worldwide in skin care products for males as well as females. In clinical tests carried out by Cetaphil, both subjects found the product cosmetically acceptable. The majority (>90%) liked the texture, feel, and colour of the product and nearly 80% commented that use of the moisturizer helped their face look and feel less greasy. Plus, year-round protection from UV rays is recommended for everyone, making the SPF formulation ideal for women and men alike.

How does Cetaphil PRO DERMACONTROL Oil Control Foam Wash differ from Cetaphil Oily Skin Cleanser?

While both products have good cleansing properties, Cetaphil PRO DERMACONTROL offers a novel, oil-absorbing zinc complex for:

  • Deep-pore cleansing
  • Significantly reduced surface oil levels
  • Hydrating cleanse
  • Soft matte finish